Returns

Returns
Our policy lasts 7 business days from the date of the receipt of your item.  Please contact us if you wish to return your order, so that we can authorize your return and know when to expect your package.

Items must be post-marked for return within 7 business days of when your package was tracked as received.  If 7 business days have gone by since your item has arrived at your address, we cannot offer you a full refund or exchange. Custom items and furniture are not returnable.

To be eligible for a return, your item must be unused and in the same condition that you received it.   


There are certain situations where no refund or only partial refunds are granted: 

Any return that was unauthorized. Items returned without notification are not eligible for a refund. 
Any item returned within the 7 day return period that is not in its original condition, or is damaged or missing parts for reasons not due to our error.
Any item - in it's original, undamaged condition - that is returned more than 7 business days after delivery,

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Custom orders: Custom orders and items that have been customized per your instruction are not returnable.

Shipping
To return your product, you should mail your product to: 150 E. Main Street  Saxonburg, PA  16056.  Please ship your item using a trackable shipping method and provide us with the tracking # after your item has been mailed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping to your address will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, in addition to using a trackable shipping service, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and your refund is dependent on your item be returned in undamaged condition.

Exchanges (if applicable)
We only replace items if they are defective or damaged as received.  If you need to exchange it for the same item, please notify us by sending us an email at info@fourrobins.com and send your item to: 150 E. Main Street  Saxonburg, PA  16056

Leather is a porous material and is not waterproof. Like all natural dyed leather, it is optimal to keep your items as dry as possible. Although our dog collars are sealed to protect them during normal use, it not recommended that you submerge your leather collars or allow them to remain wet for extended periods. Collars that regularly become wet may become darkened or discolored or lose dye. Items damaged by wear or misuse cannot be returned or refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your Paypal or bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fourrobins.com.